Refund Policy
Return and Refund Policy
Thank you for shopping at our store.
Please read this policy carefully. This is the Return and Refund Policy of our store. By purchasing digital products from us, you agree to the terms outlined below.
Digital Products
Due to the nature of digital products, all sales are final. Once the product has been downloaded or accessed, we do not offer refunds, exchanges, or cancellations.
We strive to provide accurate descriptions and previews so that you can make an informed decision before purchasing. If you have any questions about a product, feel free to contact us prior to completing your order.
Refund Exceptions
We may consider a refund under the following limited circumstances:
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You accidentally purchased the same product more than once.
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You were charged multiple times due to a technical error.
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The file is corrupted or fails to download, and we are unable to provide a working replacement.
If you meet any of the above criteria, please contact our support team within 7 days of your purchase at info@lumastllc.com. Be sure to include your order number and a clear explanation of the issue.
Unauthorized Charges
If you suspect that your payment method was used without authorization, please email us immediately at info@lumastllc.com so we can investigate the matter.
If you have any questions or need further assistance, don't hesitate to reach out to us at info@lumastllc.com.