FAQs

Frequently Asked Questions (FAQs)

1. How do I receive my digital product?

Once your payment is confirmed, you will receive a download link on the confirmation page and via email. If you don’t see the email within 15 minutes, please check your spam or junk folder.

2. I didn’t receive my download. What should I do?

First, check your spam/junk folder. If it’s not there, email us at info@lumastllc.com with your order number and we’ll resend the link.

3. Can I get a refund?

Due to the nature of digital products, all sales are final. However, we may offer a refund in cases of duplicate purchases or technical issues. Please refer to our Refund Policy for full details.

4. Can I use the digital product for commercial purposes?

Unless clearly stated, our products are for personal use only. Redistribution, resale, or commercial use is not allowed without explicit permission.

5. Can I access my product on multiple devices?

Yes! Once you download the file, you can use it on your preferred devices (computer, tablet, phone), as long as it is for personal use.

6. Do I need special software to open the files?

Most of our files come in standard formats like PDF, PNG, or ZIP. You may need a PDF reader or an app to unzip files, depending on the product. The product description will mention any special requirements.

7. I made a mistake during checkout. Can I change my email or download link?

Yes! Just email us at info@lumastllc.com with your order number and the correction you need. We’ll be happy to help.

8. Can I share my download with others?

No. Each purchase is intended for one user only. Sharing or distributing the product violates our Terms of Service.

Still have questions?

No problem — we’re here to help. Reach out to us anytime at info@lumastllc.com.